Virginia Consumer Affairs

The mission of the Virginia Office of Consumer Affairs is to protect Virginia consumers against fraudulent, deceptive, and illegal practices in the marketplace. The Office serves as the central clearinghouse for the collection, evaluation, investigation or referral of consumer complaints.

They will assist you in seeking resolution to most consumer complaints about a purchase from a Virginia business. They also provide referral services if some other agency can help you better, and consumer advice and educational materials upon request.

The Counseling, Intake, and Referral Unit at the Office of Consumer Affairs handles the initial review and processes all new complaints. After written consumer complaints are received and reviewed, they assigned to the Dispute Resolution Unit.

The Dispute Resolution Unit will contact the business named in the complaint, making them aware of the fact that a complaint has been filed, and requesting their assistance and cooperation in resolving the issue. The business is given 30 to 45 days allow sufficient time to respond. If after 45 days there has been no resolution, the complainant is notified and advised of any other recourse available.

If your complaint shows a violation of the Virginia Consumer Protection Act by the business involved, the Investigations Unit at the Office of Consumer Affairs will handle your complaint. The Virginia Consumer Protection Act prohibits misrepresentation and deception in connection with a consumer transaction. The Investigations Unit works closely with the Office of Attorney General and local Commonwealth's Attorneys to stop illegal activities, and to pursue civil and criminal prosecutions. Investigators submit summaries of their findings in each case, along with supporting documentation and exhibits. If required, they also provide testimony during trials.

If you have a consumer complaint against a Virginia business write to the Office of Consumer Affairs at 1100 Bank Street, suit 100, Richmond, VA 23219.