Nebraska Consumer Protection

If you have had a problem with any goods or services that you have purchased in Nebraska, you can contact the Consumer Protection Division for information or to file a complaint. You file a complaint either by calling the Consumer Protection division and requesting a complaint form or by using the complaint form found online at the Attorney General Office (AGO) web site. The online form can be printed and mailed to the AGO office, or you can complete and submit the form online. When the complaint is received, If you have questions about filling out the form or just need information, you can call the Consumer Protection office at (402) 471-2682, toll-free at (800) 727-6432.

The Nebraska Consumer Protection Staff handled 3,508 complaints in 2003 and recovered over 1 million dollars for the Nebraska consumers. The top ten complaints were: Personal Services (699), Internet Transactions (406), Credit & Financial Service (405), Personal & Household Products (284), Motor Vehicle defects (244), Home Improvement (184), Professional Services (111), Utilities (101), and Business Services & Supplies (90).

If the complaint is within the jurisdiction of the Consumer Protection Staff they will try to mediate a fair solution. They act as a go between for the consumer and the business involved. The mediator will forward the consumer's written complaint to the business along with a letter requesting a response from the business. If the seller refuses mediation you will then have the right to proceed with legal action. If your complaint falls under the jurisdiction of another state or federal agency, the AGO will forward your complaint to that agency.

Remember, the best way to protect yourself from fraud is not to let it happen. Fighting a fraudulent business after they have taken your money is never easy or guaranteed to go your way. Be informed. Use the brochures available from the Consumer Protection Division to help protect yourself and to avoid becoming a victim of consumer fraud. The Division offers not only informational brochures, but also educational presentations and one-on-one consultations.