California Consumer Complaint Mediation

Automotive Repair

The California Bureau of Automotive Repair regulates automotive repair dealers and any person(s) who receive compensation for repairing or diagnosing malfunctions of motor vehicles. The Bureau mediates complaints and has jurisdiction over repairing, servicing, or maintaining automobiles, motorcycles, and motor home chassis. Smog Check complaints are handled by the Enforcement Division. For assistance call (800) 952-5210

Electronic and Appliance Repair

The California Bureau of Electronic and Appliance Repair (BEAR) is the agency to contact if you have a complaint regarding the repair, service or maintenance of the following electronic equipment and appliances normally used or sold for personal, family, household, or home office use. The BEAR has jurisdiction over the installation of auto stereos and burglar alarms, satellite dishes and antennas. The BEAR also has Jurisdiction over the sale and administration of extended service contracts.

Home Furnishings and Thermal Insulation

The California Bureau of Home Furnishings and Thermal Insulation enforces laws and regulations pertaining to upholstered furniture, bedding, filling materials, and thermal insulation. The Bureau licenses importers, manufacturers, wholesalers, retailers, supply dealers, bedding renovators, custom upholsterers, sanitizers of home furnishing products and manufacturers of thermal insulation. The Bureau is responsible for:

• ensuring that fabrics and filling materials used in upholstered furniture and bedding products are in compliance with the state flammability standards;
• monitoring the licensing, labeling, misleading advertising practices, custom upholstery and sanitization requirements of home furnishing products and their components.